Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at stealthpods@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at stealthpods@outlook.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at stealthpods@outlook.com.

 

Returns

We have a 30-day return request window, which means you must request a return within 30 days of receiving your item.

To be eligible for a return, your item must meet all of the following conditions:

  • The item must be unused, unworn, and in brand-new condition
  • The item must be returned in its original packaging with all accessories and tags included
  • The item must show no signs of wear, damage, or tampering
  • You must provide proof of purchase or order confirmation

Items that do not meet these conditions may be refused and returned to the sender at the customer's expense.

To start a return, contact us at stealthpods@outlook.com.
Returns must be approved before being sent.

Return requests submitted without prior authorization will not be accepted.

If your return is approved, we will provide instructions on how and where to send your package.

Customers are responsible for all return shipping costs unless the item arrived damaged or defective.

Damages and Incorrect Items

Please inspect your order immediately upon receiving it.

If your item arrives defective, damaged, or incorrect, you must contact us within 48 hours of delivery with photo or video evidence so we can evaluate the issue.

Claims made after this timeframe may not be eligible for replacement or refund.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items showing signs of use or wear
  • Sale or clearance items
  • Gift cards
  • Personal-use products once opened
  • Custom or personalized products
  • Items returned without original packaging
  • Items returned without prior authorization

Exchanges

We do not offer direct exchanges.

If you would like a different item, you must first submit a return request. Once approved and processed, you may place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of delivery without justification.

Items must still be returned unused, unopened, and in original packaging with proof of purchase.

Customers are responsible for return shipping costs unless the item is defective.